I had a wonderful experience with Anca, the owner and operator of My Snoozing Baby. I made the mistake of thinking my 8 week old baby would be fine with the hotel crib - nope! So at 4am I'm researching options and ordering the Snoo. Mere hours later it was delivered and set up in my hotel room. Pick up was just as smooth. Can't wait to order again with her next time both the baby and toddler are in town!