Cancellation policy

CoG trusts our borrowers and our community. If a borrower needs to cancel their order, we know it's for a good reason. We will not penalize or charge you for canceling the order up until a day before the rental start date. On or after the rental start date, there will be no refunds issued to borrowers unless there is a valid and unavoidable extreme circumstance (ex: death, air travel disruptions, or pandemic-related scenarios).