Data Retention and Deletion Policy

The purpose of this Data Retention and Deletion Policy is to outline the guidelines and procedures for retaining and deleting data collected by Rental Commerce Inc., commonly known as COG or Cloud of Goods, an e-commerce company operating through the web platform cloudofgoods.com and a mobile iOS app. This policy aims to ensure the proper management and protection of user data, including personal information and usage analytics.

This policy applies to all personal data collected, processed, and stored by COG through its web platform and mobile iOS app, including user-provided information and data collected by analytical software.

COG collects user data, including names, email addresses, and phone numbers, for the purpose of providing requested services, facilitating communication, and improving the user experience. Additionally, analytical software is used to monitor software usage and gather non-personal usage data to improve services and ensure the security and integrity of our systems.

4.1. Personal Data

COG retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. The retention period may vary depending on the type of data and applicable legal requirements.

4.2 Retention Periods

Website and mobile app user registration data: This data will be retained for as long as the user has an account with COG

Order history data: This data will be retained as long as the user has an account with COG

Payment card data: COG uses Stripe to capture and maintain payment card data. Please refer to their privacy policy listed here

Customer support data: This data will be retained for as long as it is necessary to provide customer support.

Marketing data: This data will be retained for as long as the user has opted in to receive marketing communications.

Analytical data: Non-personal usage data collected through analytical software may be retained for a longer period to analyze trends, improve services, and ensure the security and integrity of our systems.

5.1. User Requests

You have the right to request for personal data – that COG is not obliged to keep – to be deleted. Please note that as a consequence, you won’t for example be able to log in to our web portal or mobile app once this process has been completed. If you wish to request your personal data to be deleted, please contact us. Please note that there may be instances where access to data or the right to delete specific information may be limited due to legal requirements and fraud prevention purposes.

5.2. Data Retention Period Expiry

Once the applicable data retention period expires, COG will securely delete or anonymize personal data to ensure it cannot be attributed to any individual.

5.3. Backup and Redundant Data

Data stored in backups or redundant systems will be deleted or anonymized in accordance with the same retention and deletion procedures as primary data.

COG employs appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

COG will regularly review and update this Data Retention and Deletion Policy to ensure compliance with applicable data protection laws and best practices. Changes to the policy will be communicated to users through appropriate means.

For any questions or concerns regarding this policy or the handling of personal data by COG, please contact us.

By using COG services through cloudofgoods.com or the mobile iOS app, users acknowledge their acceptance of this Data Retention and Deletion Policy.

Rental Commerce Inc. Management (COG)