We’ve got your back,

How we make things right

Travel is stressful. If something with your rental isn't perfect, here's exactly how we fix it—fast, fair, and with real credits or refunds.

On-time delivery

2-hour delivery window for in-person deliveries. You can get on-demand ETA by calling our support line. If we're late, you get a refund.

Reliable equipment

Our delivery partners clean, sanitize & inspect the equipment before and after each rental. Battery issues or equipment malfunction? We do fast swaps.

Responsive support

Real people answer your call every day of the year. With a dedicated escalations line for any issue before, during and after your rental.

Common issues → automatic remedies

Clear rules so you always know what you expect.

On-time delivery promise

We schedule a 2-hour delivery window or deliver before you arrive if hotel lets us leave the equipment.
If we're more than 30 min late, you get a delivery-fee refund.
If we're more than 120 min late, you get delivery fee refund and that rental day free.

Equipment reliability promise

Pre-trip battery & safety check on every mobility scooter & other equipment with batteries.
If equipment fails, we swap same day in major metros or refund that day + one extra day.

Theme-park hand-off policy

Some parks restrict inside-gate drop-offs. We deliver to approved locations (Designated meetup point outside the park, hotel bell desk, resort lobby).
If a hand-off point changes, we re-route at no extra charge and refund $25 for the inconvenience.

Fair refunds & cancellations

Delivery partner fault or no-show → Full refund.
Bad weather/plan changes → We give credit for a future rental.
Free cancellation 24 hours before rental start date.

If something goes wrong

Step-by-step: how we fix issues in real time

Tell us

Call or text and share your order # and the issue

We triage support requests within 60 minutes

During support hours; you’ll get an ETA for a fix or refund decision.

We try to resolve within 1 business day

Most are same-day fixes. Note that refunds could take up to 5 business days due to banks and credit card company process.

We follow up

We confirm the credit/refund and what we changed to prevent a repeat.

Send us a support request

Call Support Text Us

We reply within 60 minutes.

Theme-park hand-off policy

Exactly where and how delivery works for parks in and around your destination

What we can’t do

We cannot drop equipment inside park gates due to venue rules.
Security checkpoints and third-party policies apply to all guests and vendors.
We cannot guarantee that the park will allow the equipment you rent inside the park. If you are unsure, please check with the park before renting.

What we can do

Deliver to designated drop-off points outside the park, your hotel, a resort bell desk, your Airbnb/vacation rental or designated parking areas.
We can modify the delivery time and/or the address up until 24 hours before the delivery without an extra charge.
We provide full refunds to all cancellations up until 24 hours before the delivery.
You can always call our support line if the delivery partner is not reachable or you just need the ETA.