I couldn't be more happier with the service that I received. The mobility scooter was dropped off and waiting for me fully charged and ready to go at my hotel. I had to problem working the controls and the recharging equipment was easy to use. It was a great help getting around the city while I was attending the convention. When I was ready to checkout of my hotel, I was able to drop off the scooter at the front desk without having to worry about returning it. Loved the convenience and service that I received from renting from Cloud of Goods!