I was relieved that this service was available in San Francisco. The pick up and drop off were easy (as I was able to retrieve the item from and leave the item with the hotel desk). My only comment is that customer service over the phone was challenging. The connections were poor and I had a hard time communicating even basic information to the customer service representative. The customer service reps tried hard and were pleasant, but seemed to have tech skills/skills other than those required to take information over the phone.
