The rental I had would not charge. The key seemed to not connect. I was without the scooter 1-1/2 days. I was promised I would have a replacement overnight. I was really lied to 4 different times before I ever got the replacement. Customer service stinks. I was given a 1 day credit but was without the scooter 1-1/2 days. The convince of the delivery and pick up was great and your local guys were great. The customer service needs lots of help.