Location de fauteuils roulants, d'équipements de mobilité et de matériel médical pour les voyageurs Ponant

Yes, you are welcome to bring a rented mobility scooter or wheelchair on your Ponant cruise. Cloud of Goods delivers the equipment to the cruise terminal, port, or a nearby hotel. You simply pick up the gear at the designated location and bring it aboard the ship yourself to use throughout your journey.

While cruise lines may have limited equipment for emergencies, a Cloud of Goods rental ensures you have your own dedicated, high-quality scooter or wheelchair for your entire trip. By booking with us, your gear is delivered before you sail, giving you independence from the moment you arrive at the port.

Ponant has specific requirements for mobility devices, including battery types and dimensions for stateroom storage. Cloud of Goods offers various models to suit different needs; we recommend sharing your cabin details so we can help you select a suitable model. You should also confirm specific cabin widths and rules with Ponant.

The cost of your rental depends on the type of equipment selected and the duration of your Ponant cruise. Cloud of Goods provides transparent, competitive pricing that you can view during the online booking process. We offer flexible rental periods to match your specific itinerary perfectly without hidden fees.

Standard delivery fees apply to all rentals and are clearly calculated at checkout based on your specific location, such as the Port of San Juan or a nearby hotel. Cloud of Goods strives to keep these costs low by working with local delivery partners who understand the logistics of cruise port arrivals.

If you find yourself needing equipment at the last minute, our Goods Now service may be available for expedited delivery. Availability depends on your specific port location and the time of day. We recommend checking our website immediately or contacting support to see if we can facilitate a quick delivery to your terminal.

Cloud of Goods does not charge security deposits for our rental equipment. Our goal is to make the process as stress-free as possible for travelers. Please note that our local delivery partners may request to see a photo ID at the time of pickup for identity verification purposes only before handing over the gear.

Every electric mobility rental from Cloud of Goods includes a standard battery charger. You can easily charge your device in your stateroom overnight. For longer expeditions or heavy use during shore excursions, we also offer optional extra batteries for certain models to ensure you never run out of power while exploring.

We understand that travel plans can be unpredictable. Cloud of Goods has a comprehensive Cancellation Policy and Refund Agreement. If your Ponant sailing is delayed or cancelled, please contact us as soon as possible. We offer various options depending on the timing of your request to ensure you are treated fairly.

All booking, delivery timing, and pickup arrangements are handled directly by Cloud of Goods and our dedicated local delivery partners. We will coordinate a specific meeting time at the cruise terminal or hotel that fits your schedule, ensuring a smooth handoff so you can focus on enjoying your Ponant expedition.