They first said I could get delivery to my house((I live approx 20mins south of town) then was contacted back and told they couldn't deliver to my house unless they charged me additional $75. That being said, they did work with me on allowing me to meet them at a safe location on southeast side of town where I could pick up my rental. I was allowed to choose the time and location for delivery and pick up. No hassle at all. So with the acception of the home delivery, my rental experience was hassle free. I rented a wheelchair for my dad so we could attend college graduation in Austin.