Excellent customer service by delivery and pick up staff.
I did not like that I had to leave the Disney Gran California Hotel property to meet someone at the intersection near the hotel to pick up the wheelchair. The drop off went better, as the company personnel came to the entrance of the hotel. I am on vacation and I should not have to worry about the time and leaving the property to pick up the wheelchair.
This was the first time, but, I felt that you take pride in taking care of your customer needs. the chair was delivered just before we arrived - I just had some confusion on the text msg received when the chair had to go back to warehouse because of a broken wheel, the msg didn't specify the date it would arrive at hotel, so I mistook it for being delivered the next day but, it arrived on time - so THANK YOU! It would have been a little difficult if it arrived a day later.
Hunter on the side of customer service was wonderful and the driver who picked up and dropped off the scooter. I did not get his name, was more than accommodating!
The only complaint I have is the headlight Switch didn’t work correctly, the on off switch would stick in either on or off & I couldn’t use it most times when it was dark.
Nilan is truly an exceptional member of your team. He went above and, beyond to correct an error made on my part . Best person ever!!
This was a super easy and well organized rental. We truly appreciated the wheelchair as we navigated with my grandmother around the city. I highly recommend others to utilize Cloud of Goods.
Great service! Will definitely use company again
The scooter made our trip infinitely better. This was my mom's first experience using one & it was easy for her. She appreciated the extra help to get around.