I greatly appreciate the service you provide, the fact that you are open 24/7, could do a rush order, and your prompt delivery and pickup. You helped me out a lot, but my experience had a few glitches. First, I had to call three times: once to place the order, and twice more to receive my confirmation email, which had been sent to the wrong address, apparently twice. Second, you provided me with the wrong type of wheelchair. After discussing my options with the customer service person I spoke to during my first call, I chose the one with 4 wheels of the same size, to make it easier to navigate hilly/grassy terrain (for a gravesite service). You delivered one with two large back wheels and two small front wheels instead. As an addendum, although it is certainly not your responsibility to suggest this to your customers, I found out that my hotel would have provided a wheelchair, free of charge. I don't have any experience in wheelchair rentals, and I didn't think to ask them before calling you. I was still glad for your help and I think this is a great service. I hope this feedback will help to make it even better. Thank you.