I cannot say enough about this organization. The ease of communication, the helpful quick answers and the products that they offer were a big help to me. I had unexpected knee surgery and didn't want to cancel our trip to NYC, so a scooter was the only option. In the end, it provided me freedom to get around the city and not worry about any kind of pain I might have had and was able to go uptown and down in the bike lane and stay off the sidewalks, too. I will use this company for years to come!