CLOUD OF GOODS CANCELLATION & REFUND POLICY

This Cancellation and Refund Policy ("Policy") governs cancellations, booking changes, refunds, credits, no-shows, early returns, and fulfillment failures for bookings made through the Cloud of Goods website, applications, marketplace, support channels, or related services (collectively, the "Platform").

This Policy forms part of the applicable Marketplace Rental Agreement, Terms of Use, booking disclosures, and other applicable policies.

For purposes of this Policy, "Cloud of Goods" or "CoG" means Rental Commerce Inc. d/b/a Cloud of Goods.

Cloud of Goods operates the Platform as a marketplace and booking facilitator connecting customers with independent third-party rental partners, suppliers, merchants, and equipment owners ("Partners").

Unless expressly stated otherwise in a separate signed writing, the rental transaction for the equipment is between the customer and the fulfilling Partner. Cloud of Goods may administer booking communications, cancellation workflows, payment processing, refunds, credits, and customer support as part of its marketplace services.

Nothing in this Policy makes Cloud of Goods the owner or lessor of the rented equipment unless expressly stated otherwise.

This Policy is intended to provide a general cancellation and refund framework, but the following order applies if there is any conflict:

1. mandatory applicable law;
2. booking-specific checkout disclosures;
3. booking confirmation terms;
4. this Policy;
5. other platform policies.

Refund rights may vary depending on:

1. the time of booking;
2. the scheduled rental start time;
3. whether the order has been accepted for fulfillment;
4. whether delivery preparation has begun;
5. whether the equipment was delivered;
6. whether the issue is a convenience cancellation, fulfillment failure, or non-conforming item;
7. the customer's location and applicable law.

A "customer-convenience cancellation" means a cancellation requested by the customer for reasons other than:

1. Partner non-fulfillment;
2. equipment defect or material non-conformity;
3. legal cancellation rights that cannot be waived;
4. force majeure affecting performance;
5. or another refund right expressly required by law.

3.1 Orders Booked at Least Two Days Before Rental Start

If the rental start date is at least two calendar days after the order placement date, the customer will receive a full refund if the order is canceled by 8:00 a.m. local time at the delivery location on the day before the rental start date.

If canceled after that cutoff, no refund is due for a customer-convenience cancellation unless:

1. booking-specific terms state otherwise; or
2. mandatory law requires otherwise.

3.2 Orders Booked One Day Before Rental Start

If the rental start date is one calendar day after the order placement date, the customer will receive a full refund if the order is canceled by 12:00 a.m. local time at the delivery location on the day before the rental start date.

If canceled after that cutoff, no refund is due for a customer-convenience cancellation unless:

1. booking-specific terms state otherwise; or
2. mandatory law requires otherwise.

3.3 Same-Day Orders — Standard Delivery

If the rental start date is the same day as the order placement date and the booking is for standard delivery, the customer will receive a full refund if the order is canceled within 1 hour of placing the order.

If canceled after that cutoff, no refund is due for a customer-convenience cancellation unless:

1. booking-specific terms state otherwise; or
2. mandatory law requires otherwise.

3.4 Same-Day Orders — Expedited / “Goods Now”

If the booking is a same-day expedited order, including “Goods Now” or similar urgent fulfillment, the customer may cancel for a full refund within 10 minutes of placing the order, provided the order has not yet been accepted for fulfillment.

Once the expedited order has been accepted for fulfillment, prepared for dispatch, or dispatched, no refund is due for a customer-convenience cancellation unless:

1. booking-specific terms state otherwise; or
2. mandatory law requires otherwise.

Requests to change rental dates, times, location, item type, duration, or delivery details are subject to:

1. Partner availability;
2. operational feasibility;
3. price changes;
4. updated taxes, fees, and delivery costs;
5. applicable law.

A requested modification is not effective until confirmed. If a requested change cannot be accommodated, the original booking terms remain in effect unless the booking is canceled under this Policy.

If the Partner or Platform cannot fulfill a confirmed booking, including where:

1. the item becomes unavailable;
2. the Partner cannot deliver;
3. the order cannot be matched to a fulfilling Partner;
4. the booking cannot be reasonably fulfilled as confirmed,

the customer will be entitled to one of the following, as determined by Cloud of Goods or the Partner in light of the circumstances:

1. a full refund;
2. a replacement item of reasonably comparable type;
3. a rebooking option;
4. a credit or other remedy where agreed by the customer.

If no suitable substitute is accepted by the customer, a full refund of amounts paid for the unfulfilled booking will generally be issued.

Nothing in this Section limits remedies required by mandatory law. Online consumer law in the EU and UK may require specific pre-contract information and can create a 14-day cancellation framework in some distance-contract situations, while Australian consumer law preserves remedies when goods or services do not meet consumer guarantees.

If equipment delivered is:

1. materially different from what was booked;
2. unsafe for ordinary intended use;
3. non-functional in a material way;
4. missing essential components;
5. otherwise materially non-conforming,

the customer must notify the Partner and/or Cloud of Goods as soon as reasonably possible.

If the issue is verified, the available remedy may include:

1. repair or replacement where feasible and timely;
2. substitute equipment;
3. full or partial refund;
4. rebooking;
5. another remedy required by law.

The remedy will depend on:

1. the severity of the issue;
2. whether the issue can be cured promptly;
3. whether the equipment was used;
4. whether a reasonable substitute is available;
5. applicable consumer law.

This Section overrides the customer-convenience cancellation deadlines above.

If the customer voluntarily returns equipment early, after successful delivery and where there is no verified non-fulfillment or material non-conformity, no refund or credit is due for unused rental time unless:

1. booking-specific terms state otherwise;
2. the Partner expressly agrees otherwise;
3. mandatory law requires otherwise.

This reflects that inventory was reserved for the booked period and may not be re-rentable for the unused portion.

If the early return is due to a verified issue covered by Section 6, the customer may be entitled to a partial or full refund depending on the circumstances.

If the customer fails to be reasonably available for delivery or pickup, provides materially incorrect delivery information, cannot be reached using the contact information provided, or otherwise causes a failed delivery after the booking is confirmed, the booking may be treated as a no-show or failed delivery attributable to the customer.

In that case:

1. delivery fees may be non-refundable;
2. re-delivery may require additional fees;
3. rental charges may remain payable in whole or in part;
4. refunds may be reduced or unavailable,

except where prohibited by law.

Approved refunds will generally be returned to the original payment method used for the booking, unless otherwise required by law or agreed by the customer.

Refund timing depends on:

1. the payment processor;
2. the card issuer or financial institution;
3. fraud or chargeback review;
4. internal verification needs.

Cloud of Goods may also issue account credit, promotional credit, or an alternative remedy where:

1. the customer agrees; or
2. local law permits such substitute remedy.

To the maximum extent permitted by law and where properly disclosed at checkout or in the booking confirmation, the following may be non-refundable in some circumstances:

1. expedited or rush handling fees after preparation begins;
2. delivery attempt fees;
3. certain third-party pass-through fees;
4. convenience fees tied to completed services;
5. no-show-related operational costs.

No fee will be retained to the extent retention is prohibited by mandatory law.

Customers should first contact Cloud of Goods customer support to seek resolution of refund or billing issues.

If a customer initiates a chargeback or payment dispute, Cloud of Goods and/or the Partner may provide booking records, communications, proof of delivery, cancellation timestamps, and related information to the payment processor or card network in order to contest or resolve the dispute.

Nothing in this Section affects any rights the customer has under mandatory payment or consumer law.

If performance is affected by extraordinary events beyond reasonable control, including severe weather, natural disaster, government restrictions, transport disruption, labor interruption, civil unrest, cyber incidents, or similar events, Cloud of Goods and the Partner may:

1. delay fulfillment;
2. offer rescheduling;
3. offer substitute performance;
4. provide refund or credit where appropriate.

The remedy will depend on the circumstances, operational status, and applicable law.

Cloud of Goods may deny cancellation or refund requests, in whole or in part, where there is a good-faith basis to believe the request involves:

1. fraud;
2. abuse of promotions or credits;
3. repeated bad-faith cancellations;
4. materially false claims;
5. payment abuse;
6. misuse of the Platform.

Any such action will remain subject to applicable law.

Nothing in this Policy excludes, restricts, waives, or limits any non-waivable consumer right, statutory guarantee, cancellation right, withdrawal right, refund right, unfair-term protection, or other mandatory remedy under applicable law.

If any provision of this Policy conflicts with mandatory law, that provision will be interpreted, narrowed, or severed only to the minimum extent necessary.

The following additional terms apply if you are a consumer in the listed geography.

15.1 European Union / EEA

For consumers habitually resident in the EU/EEA:

1. mandatory consumer protections of your country of residence remain unaffected;
2. where applicable, distance-contract rules may provide a 14-day withdrawal right unless an exception applies or the service has been fully performed after the required consent/acknowledgment steps;
3. required pre-contract information and refund rights remain in effect.

15.2 United Kingdom

For consumers resident in the UK:

1. mandatory rights under the Consumer Contracts Regulations and other applicable UK law remain unaffected;
2. where applicable, online/distance sales can carry a 14-day cancellation period;
3. if required notice of cancellation rights is not given, cancellation rights may be extended under UK law.

15.3 Canada

For consumers in Canada:

1. mandatory federal and provincial consumer protections remain unaffected;
2. provincial rules may impose additional disclosure, cancellation, refund, language, or fairness requirements.

15.4 Mexico

For consumers in Mexico:

1. mandatory consumer and transparency rights remain unaffected;
2. any abusive or non-transparent clause applies only to the extent permitted by law;
3. a Spanish-language local version should be used for Mexico-facing deployment.

15.5 Australia

For consumers in Australia:

1. nothing in this Policy excludes, restricts, or modifies rights or remedies under the Australian Consumer Law;
2. if goods or services do not meet consumer guarantees, consumers may be entitled to a repair, replacement, refund, cancellation, or compensation depending on the circumstances.

This Policy should be read together with:

1. the Marketplace Rental Agreement;
2. the Terms of Use;
3. the Privacy Policy;
4. booking-specific checkout disclosures;
5. any optional damage waiver terms.

If there is a conflict, the following order applies for cancellation and refund issues:

1. mandatory applicable law;
2. booking-specific checkout disclosures;
3. this Policy;
4. the Marketplace Rental Agreement;
5. the Terms of Use;
6. other posted policies.

For cancellation, refund, or booking-support questions, contact:

Rental Commerce Inc. d/b/a Cloud of Goods

Address: 3730 Coconut Creek Parkway, Suite 110, Coconut Creek, FL.33066
Email: info@cloudofgoods.com
Phone: 407-545-3103
Website: https://www.cloudofgoods.com

For equipment-specific operational issues, customers may also need to communicate with the fulfilling Partner identified in the booking confirmation.