At first we didn’t know which scooter we needed but after talking to Elmora customer service and doing some YouTube research, we requested the Pride I Go for ease of break down and intended use on the subways of NYC. Upon arrival to the hotel, the scooter was waiting but not the one requested. After a brief conversation again with customer service, the correct scooter was delivered the next evening. Because of how helpful and nice the customer service was throughout, I went with a 5 star rating even though we went a day with the wrong scooter. Also a request for a 1 day refund was submitted by Elmora.
The I Go worked great and breaks into 2 pieces, each weighing 35ish pounds when needing to be carried up or down subway stairs as our scooter user is not completely disabled. My adult son carried one piece while I carried the other. We did seek elevators as we could but the subway has only about 5% stations that are wheelchair accessible.
The scooter was well worth the cost given the walking demands of NYC.
